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Franchise Agreements: Ensuring your franchise is legally compliant

Franchising has become an increasingly popular business model globally, offering entrepreneurs the chance to operate under a well-established brand. In South Africa, the legislative landscape for franchising has evolved significantly with the introduction of the Consumer Protection Act No. 68 of 2008 (CPA), which was enacted to protect consumer rights and ensure fair business practices. This article examines the impact of the CPA on franchise agreements and what this means for both franchisors and franchisees.

A franchise is an interesting way of generating income off the goodwill and concept of your business by licensing it through a franchise agreement. In this arrangement, one party, the franchisor, grants another party, the franchisee, the right to operate a business using the franchisor's trade name, trademarks, and proprietary business system. This setup allows the franchisee to leverage the franchisor's established brand and operational expertise, while the franchisor benefits from expanding their business footprint without directly managing additional outlets. The franchisee typically pays an initial fee to the franchisor for the rights to use the brand and operate the business, followed by ongoing fees or royalties based on a percentage of gross sales or revenue. These royalties provide franchisors with a steady income stream that supports brand development, marketing, and ongoing support to franchisees.

Under the CPA, franchisees are considered consumers, thereby granting them a variety of consumer rights that were previously unavailable. The CPA comprehensively regulates the entire franchising process, including the franchisor-franchisee relationship and, crucially, the franchise agreement itself. For a franchise agreement to be CPA compliant, it must contain prescribed clauses and information.

A significant change introduced by the CPA is the mandatory inclusion of a cancellation clause in every franchise agreement. According to Section 7(2) of the CPA, a franchisee can cancel a franchise agreement without incurring any costs or penalties within 10 business days of signing the agreement. If the franchisee exercises this right, the franchisor has no legal recourse to recover any losses incurred due to the cancellation. This provision aims to protect prospective franchisees from making hasty decisions without fully understanding their commitments.

Furthermore, the CPA requires franchisors to provide potential franchisees with a disclosure document at least 14 days before the franchisee signs the franchise agreement. Regulation 3 of the CPA outlines that this document must include critical information to enable the franchisee to make an informed decision. Essential details include the number of outlets franchised by the franchisor, the franchisor’s financial growth, and a statement on the company's financial position. Additionally, the document should contain projections of potential sales and profits, giving the franchisee a realistic expectation of the business’s financial performance. This level of transparency is crucial for franchisees, who need a clear understanding of the franchisor's business health and future prospects to make an informed investment decision.

The CPA also governs the franchisee’s right to select suppliers. Section 13 of the CPA limits the franchisor’s ability to dictate suppliers to those goods that are branded or related to the franchise's branded products or services. This provision prevents franchisors from imposing unnecessary restrictions on franchisees, thereby fostering a more equitable business environment. For instance, franchisees might have the freedom to source non-branded goods locally, potentially reducing their operating costs and increasing profitability.

False or misleading representations by franchisors are strictly prohibited under the CPA. Franchise agreements must be free from terms that are unfair, unreasonable, or unjust. Specifically, the CPA forbids franchisors from imposing fees or prices that are not necessary for the protection of legitimate business interests. Sections 7 and 51, in conjunction with Regulation 2, delineate the necessary and prohibited clauses in a franchise agreement, ensuring that the terms are fair and transparent.

Non-compliance with the CPA can have severe consequences. The National Consumer Tribunal, Consumer Court, and National Consumer Commission have demonstrated a low tolerance for breaches of the CPA, often resulting in substantial penalties and legal disputes. Therefore, both franchisors and franchisees must familiarise themselves with the CPA's provisions to avoid costly legal ramifications.

Franchisors must also be aware of the CPA’s impact on existing franchise agreements. While the CPA generally does not apply retroactively, certain provisions affect pre-existing agreements. For instance, any renewal of a franchise agreement after the CPA’s effective date must comply with its requirements, necessitating amendments to include prescribed terms. This ensures that all franchise agreements remain fair and reasonable, regardless of when they were initially signed.


Ensuring legal compliance involves several critical aspects. One of the key points of the CPA is the requirement for franchisors to provide prospective franchisees with a comprehensive disclosure document. This document must be provided at least 14 days before the signing of the franchise agreement. The disclosure document serves to ensure that the franchisee has all the necessary information to make an informed decision. The disclosure document must include the number of individual outlets franchised by the franchisor, financial information about the franchisor, including growth in turnover, net profit, and the number of outlets franchised in the previous financial year. It must also contain a statement confirming the franchisor's financial stability and ability to pay debts as they fall due, as well as projections of potential sales, income, gross or net profits, or other financial performance indicators for the franchised business. Failure to provide this document can result in severe penalties and the potential invalidation of the franchise agreement.

The inclusion of a cooling-off period is another significant change introduced by the CPA. This period allows franchisees to cancel the agreement within 10 business days of signing without incurring any penalties. This provision protects franchisees from rushed decisions and provides a period for reflection and further consideration. This buffer period is crucial as it provides franchisees the opportunity to reconsider their commitment and ensure they are fully prepared to undertake the responsibilities and risks associated with operating a franchise.

Sections 48 and 51 of the CPA address unfair contract terms. These sections prohibit the inclusion of terms that are excessively one-sided or unjust. Examples of prohibited terms include clauses that allow the franchisor to unilaterally change the terms of the agreement or disclaim liability for gross negligence. Franchisors must ensure that their agreements do not contain such terms, as they can be struck out by a court or the agreement can potentially become invalidated. The implications of this can be quite severe. Furthermore, franchisees can seek relief under Section 52, which empowers courts to rectify unfair terms and provide just remedies. This legal framework ensures that franchise agreements are balanced and protect the interests of both parties.

The CPA also addresses the issue of royalties, which are typically paid by franchisees to franchisors as a percentage of their sales or revenue. These ongoing payments are crucial for franchisors as they support brand development, marketing, and the provision of ongoing support and training to franchisees. Under the CPA, any fees or royalties imposed must be fair and justifiable. Franchisors cannot charge exorbitant fees that do not correspond to the value of the services provided. This provision ensures that franchisees are not burdened with excessive costs that could jeopardise their business viability.

The implications of the CPA for franchisors are significant. Non-compliance can lead to substantial legal and financial penalties, damaging the franchisor’s reputation and relationships with current and prospective franchisees. It is crucial for franchisors to regularly review and update their franchise agreements to ensure they comply with the CPA. This includes providing accurate and comprehensive disclosure documents, ensuring all contract terms are fair and transparent, and respecting the rights of franchisees to select their suppliers and exercise their cooling-off period.

For franchisees, the CPA offers robust protections but also requires a proactive approach to understanding and exercising their rights. Franchisees should thoroughly review disclosure documents and seek independent legal advice if necessary. The cooling-off period should be used to carefully reconsider the franchise agreement and ensure all aspects of the business commitment are clear and acceptable. Franchisees should also be vigilant about the fairness of contract terms and prepared to challenge any clauses that seem unjust.

In conclusion, the Consumer Protection Act has significantly reshaped the franchising landscape in South Africa, providing robust protections for franchisees and ensuring fair business practices. For franchisors, understanding and complying with the CPA is crucial to avoid legal repercussions and maintain a positive reputation. For franchisees, the CPA offers essential rights and protections, empowering them to make informed decisions and challenge unfair terms.

Ensuring legal compliance in franchise agreements is essential for protecting both franchisors and franchisees. By adhering to the requirements of the CPA, providing comprehensive disclosure documents, including necessary terms in the franchise agreement, and offering ongoing support, franchisors can foster successful and compliant franchise relationships. Prospective franchisees should seek legal advice to understand their rights and obligations fully, ensuring that they enter into agreements that are fair and transparent.

If you are considering franchising your business or entering into a franchise agreement, contact Spence Attorneys for expert legal advice. We can help ensure that your franchise agreements meet all legal requirements and protect your interests. Reach out to us at

Disclaimer: This article is for informational purposes only and does not constitute legal advice. For legal advice specific to your situation, please consult with a qualified attorney.

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